RETURN POLICY

Last updated: June 25,2026

At Fate Crystal, we want you to love every piece you receive. We take great care in selecting, photographing, and packaging each crystal so that it arrives safely and as described. However, we understand that sometimes a piece may not be the right fit. Please review our return policy below.

1. Returns & Exchanges

You may return eligible items within [14/30] days of delivery for a refund or exchange. To be eligible for a return, items must be:

In original, unworn, and undamaged condition

Returned with all original packaging, certificates, and documentation

Accompanied by proof of purchase (order number or invoice)

Return shipping costs are the responsibility of the customer, unless the return is due to our error. We recommend using a trackable and insured shipping method, as we cannot be responsible for items lost or damaged in transit.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Custom orders or commissioned pieces

Items marked as "final sale" or "clearance"

Gift cards

3. How to Initiate a Return

To start a return, please follow these steps:

We will provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.

Pack the item(s) securely in the original packaging materials.

Ship the return to the address we provide and keep your proof of return postage.

Returns sent without an RMA number may not be accepted.

4. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds will be:

Issued to the original payment method within [7–15] business days

For the purchase price of the item (excluding original shipping fees, customs duties, and transaction fees, which are non-refundable)

Please note that refunds may take additional time to appear on your account depending on your financial institution.

5. Damaged, Incorrect, or Defective Items

We take every precaution to protect your purchase. However, if your item arrives damaged, defective, or incorrect, please:

Include clear photos of the packaging and the crystal

We will assess the issue and arrange a replacement or full refund at no additional cost to you. Return shipping costs will be covered by us in these cases.

6. Natural Characteristics – Not Defects

Because crystals are formed in nature, it is common for some pieces to exhibit natural cracks, fissures, small pits, or minor surface irregularities. These are not defects—they are part of each stone's authentic character and are completely unavoidable. We photograph every piece honestly and describe its unique features so you can make an informed decision. Please review product images and descriptions carefully before purchasing.

7. Exchanges

If you would prefer a different item rather than a refund, please contact us. We will process exchanges on a case-by-case basis, subject to stock availability. You will be responsible for return shipping costs for the original item, and we will cover shipping for the new item.

8. Contact Us

If you have any questions about our Return Policy, please reach out:

Fate Crystal
[Insert Email Address]
[Insert Phone Number, optional]
[Insert Physical Address, optional]

We are here to listen, guide, and make things right—because your satisfaction matters to us.

Thank you for choosing Fate Crystal. We are honored to share these treasures of the earth with you.